General Return Policies
1.
Contact our Customer Service to initiate the return process within 7 days upon
receiving your item(s).
Please
note that we only accept products in their original condition, and we cannot
process any products that are returned without our prior knowledge. If you wish
to return any or all parts of your order, you will need to contact customer
service at Contact
Us and obtain a "Product Return" form that must
be included with your package.
2.
Mis-shipped products: Once we have confirmed your mis-shipped items (item
shipped different from item ordered), we will be responsible for the item
exchange and postage. You may also return the product and get a full refund
including postage (please note: the postage fee to return the item will only be
paid through paypal).
Cancellation Policy
-
Unpaid orders will be cancelled automatically after 5 days.
-
Orders cancelled within 24 hours of payment confirmation will be eligible for a
full refund.
-
Orders cancelled within 24 to 72 hours of payment confirmation will be eligible
for a partial refund consisting of full shipping cost and 80% of product
purchase price.
-
Orders cancelled within 72 to 120 hours of payment confirmation will be
eligible for a partial refund consisting of full shipping cost and 50% of
product purchase price.
-
Orders cancelled beyond 120 hours after payment confirmation will be eligible
for a partial refund of full shipping cost only.
-
Once your order has been shipped, it can no longer be cancelled.
If
you would like to cancel your order, please send an email to our customer
service at Contact
Us to mention the order number you need help with, and
request cancellation.
Return Process
1.
Submit a return request at Contact Us to Customer Service within 7 days upon receiving your
order. Please include an explanation and photographs stating the reason for
your return.
We
reserve the right not to accept the returns without prior approval from our
Customer Service.
2.
Once our Customer Service has approved your request, we will provide you with a
return address as well as a Product Return Form that must be filled in and
included with your return. Please send the item(s) through your local post
office within 3-5 business days upon receiving the return form. Please DO NOT
use expedited courier like UPS, DHL or FedEx; the normal economic Post Office
service would be just fine. Please keep the tracking number safe.
3.
All the return item(s) will go through inspections. We will process the refund
when we confirm that the product has the problems you mentioned. Once the
refund has been processed by us, it usually takes 10-15 business days for the
funds to be credited to your account, depending on your bank or payment
service. Your bank or payment service may levy a small transaction charge.